REGULAR ScotPlant exhibitor Nixon Hire has reportedly transformed its customer service and boosted the productivity of its mobile workforce using JobWatch from BigChange Apps.
Following the implementation of the Mobile Workforce Management solution, Nixon has seen a 20 percent increase in productivity across its mobile workforce. The provider of plant, tools, accommodation units, portable toilets and site equipment has also boosted customer service, with a significant increase in On Time Arrivals and a rise in the number of jobs completed at first attempt.
JobWatch from BigChange Apps is described as offering a paperless way to plan, manage, schedule and track Nixon’s mobile workforce.
“With the support of JobWatch, every one of our fitters has boosted their productivity by around 20 percent. This allows us to further absorb company growth and efficiently deploy the current resources we have before we look at recruiting additional resources,” said Graham Wood, group logistics manager at Nixon Hire.
“We get to where we need to be, when we need to be there, and we do what we say we are going to.
“This is also improving our customer service levels – evidenced by an increase in On Time Arrivals by more than 10 percent and a rise in First Attempt Job Completions by more than 5 percent.”
Since the introduction of JobWatch, paper forms and schedules have been replaced with automated electronic workflows that ensure the back office is completely in sync with the mobile workforce.
Nixon Hire’s engineers and delivery drivers receive work orders instantly via the JobWatch smartphone app.
Nixon Hire will be returning to Ingliston to showcase a number of items from their hire fleet including site accommodation, telehandlers, excavators, rollers, compressors and portable toilets.